Details about a consultation call When operator wishes to carry out a supervised transfer. Script file When a script file has been configured for either the calling or called number. For example, an operator may be answering calls on behalf of more than one company. To ensure the call is answered with the correct company name a script file can be created with the company name details. The script file is displayed whenever a call is received for that company. Conferencing Within SoftConsole calls can be conferenced when held or a conference can be created through the two conference rooms: Conference Held Calls An operator can conference calls that are in the Held Panel.
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If you are unable to login, see your system administrator. Select Start and click on the SoftConsole icon. The login window appears if there are still licenses available. The user name is case sensitive. Password Enter your user password. This is given to you by your system administrator and is case sensitive. Use secure communication Select this option to use encrypted communications between the console and the telephone system. To login now, click OK.
Alternately, you can click Expand to view additional options that can be set before logging in. When you end the current call, the new call is immediately presented to you. This option is ignored if you have multiple call appearances on your telephone. Console controls the operation of the telephone. Only clear this option if you have an analog telephone where you answer or end calls using the handset. See Default Templates. Click Compact to return to the normal logging in menu.
Otherwise, click OK to login with the settings selected. Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion.
The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.
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